Privacy Policy
Last updated: November 13, 2026
Flami (flami.org) lets food businesses take orders online. Each store is an independent business. For orders, the store decides how customer data is used, and Flami processes it on the store's behalf. This page explains what we collect and why.
What customers give when ordering
Name, phone number, and when the store asks for it, email. For delivery: address, landmark and, if you tap "Use my current location", your coordinates. Also the order itself, your note, the payment method and, for bank transfers, the receipt photo you upload. If you leave a review, your rating and comment are stored, and only your first name is shown publicly.
What store owners give
Email, password (stored only as a one-way hash), store details, menu and settings.
What is kept in your browser
Your cart, your last order (to show "Track your order"), your name and phone for the next checkout, and display choices. This stays on your device. We use cookies only to keep owners signed in, remember the language and the admin menu layout. Flami itself uses no advertising cookies.
Why we use the data
To deliver the order to the store, show its status, let the store contact you, prevent abuse (IP addresses are hashed before use in rate limits) and fix errors. We do not sell personal data and do not handle card payments.
Who processes it
Vercel (hosting), Supabase (database and files, servers in Japan), Sentry (error reports, with phone numbers and emails removed), OpenStreetMap Nominatim (turns coordinates into an address), and OpenAI (only menu photos an owner uploads to import a menu). The order message is sent by you through your own Telegram or WhatsApp app. If a store turns on Meta Pixel, anonymous page and order events (no names or phone numbers) go to Meta for that store's ads.
How long and your rights
Orders are kept while the store has its account. You can ask for a copy of your data, a correction or deletion. Ask the store, or ask us and we will pass it on.
Questions or a deletion request: contact the store you ordered from, or write to us from the Flami admin panel.